Read the below FAQ before getting in touch with me!

I want to subscribe to your members' area, which are the rules?

First of all, you need to read the Term of Service and be aware that when you subscribe you confirm that:

– you are NOT a minor, and you are of legal age (18+ / 21+ for the U.S.) or older – ID verification will be asked for doubtful cases;

– you voluntarily enter the website and are aware of the kind content;

– you release and discharge the website owner and creators from any liability that may arise;

– you take your responsibility and do not blame or indict Mistress Kym of sexual & verbal harassment, psychological stress or any other action;

– my Website/service shall not be liable for any direct, indirect, incidental, special, or consequential damages of any kind whatsoever (including, without limitation, attorneys’ fees and lost profits or savings) in any way due to, resulting from, or arising in connection with this Website, including its content and any content accessed through this Website, regardless of any negligence.


I want to have an interactive contact with you (chat, call, face-to-face, etc.) or become your slave, is it possible?

No, at the moment this is not possible. As mentioned on my home page, I am NOT a professional Mistress even if I do respect them. I live my real 24/7 Female Led Relationship with my submissive. This is my true lifestyle, not a business.

This being said, in the future, I may consider to carefully SELECT FEW SUBS, train them and give them the opportunity to serve me. This process will be long, strenuous and very selective.


Do you like gifts and tributes?

Of course I do, who doesn’t?


How can I impress you?

You must be a loyal and constant subscriber, who strongly desires to please me.


Do you hate men?

Absolutely not! As I mentioned on my home page I love men, above all when they are devoted subs and Female Supremacy is a well-eradicated concept in their minds.


Will your visage be censured also in the Members’ area?

Yes, and I will explain you why. I am not a professional Mistress, I am an amateur Femdom living a real Female Led Relationship. For me, to be a Mistress is not a job, but a lifestyle. I live a “normal” life besides being a femdom on this website, therefore I care about my privacy as much as I care about yours. I am sure you will consider this a respectful choice, if not, you are free to leave this website.

How can I recover my username and/or password?

You will be easily able to recover your username and/or password. Please go to the  Epoch support page and follow the instructions.


How can I modify my membership?

You can easily modify your membership, changing it from a package to another.

Please go to Epoch support and follow the instructions. Your subscription will be modified according to your desires.


I can’t log in, why?

There might be many reasons why you cannot log in, but no worries because Epoch’s customer support will help you and allow you to log in again. Please go to Epoch support and follow their instructions, you will shortly be able to access the members’ area again.


How and when can I delete my account?

I am sorry to hear that you are willing to delete your account. You can anytime and easily do it directly with our Partner Epoch via Epoch support. After few steps, your account will permanently be deleted.


Is my connection private?

MistressKym.com commits to keeping your connection secure and safe, therefore all connections to our servers are SSL encrypted. Our partners Cloudflare and Epoch do the same.


Which name will appear on my Credit Card statement?

MistressKym.com cares about your privacy and anonymity, and our Partner Epoch cares too. Your billing will be discreet. Please contact Epoch Support to receive further information about this topic.


How secure is the billing process?

We cooperate with Epoch, the number 1 adult merchant that accepts all major credit cards, debit cards, local payment methods (e.g. Sofort, etc.) and alternative payment methods used worldwide, as PayPal.

Can I download the content from MistressKym.com?

No, the content cannot be downloaded, but you will have unlimited streaming for video and unlimited viewing for photos.


Is the premium area mobile responsive?

Yes! We are aware that a high percentage of users access the web with a mobile device, therefore we made sure that the entire members’ area is fully responsive for mobile, tablet and desktop.


Are there any hidden costs?

No, transparency is very important therefore you will not have bad surprises: what you see is what you pay.


I cannot correctly visualize the website due to a technical problem, can you support me?

Yes, briefly summarize your problem in few but detailed words and contact my sub here.


I have an exciting idea or a constructive feedback for Mistress Kym, how can I contact you?

If you really think you may have an interesting idea or feedback, you can submit it via this form. Timewaster’s messages will be automatically ignored.


I couldn’t find the answer to my questions in any FAQ's section, what shall I do?

If you have any technical or billing questions, please contact directly Epoch Support.

For other questions, you may contact my sub here.

Does your service comply with GDPR?

Yes, we comply with GDPR for processing any personal data.


Which personal data does your company collect?

We anonymize the data we collect from you (last digits of your IP address), so that we are unable to track you or gather any precise geolocation information out of your IP address, which is the only personal data that we collect.


What rights will users have under GDPR?

There are 8 fundamental rights of individuals under GDPR. These are:

  • The right to be informed
  • The right of access
  • The right of rectification
  • The right to erasure
  • The right to restrict processing
  • The right to data portability
  • The right to object
  • Rights of automated decision making and profiling

How do you use/process my personal data?

We process these data only in purposes listed in our Privacy Policy, Terms of Service and GDPR Addendum. We do not sell your data.


How long do you hold the personal data for?

We explain it in our Privacy Policy, Terms of Service, and GDPR Addendum:

As long as you are our customer we reserve the right to keep all the data we need to fulfill our contractual obligation. Nothing more than that. But, you can at any time access your data, ask us which data we have, download this data and withdraw your consent for this data to sit on our servers. You can do that easily from your “my account” section. If you decide to cancel your subscription with us, then we will cancel most of the personal data regarding your persona in a few hours. We only keep financial records until we meet our legal obligations.


What happens if I request you to delete all my Data ("right to be forgotten")?

Of course, we will take care of your request. However, you should understand the consequences of such a request.

For any subscribers who are individuals requesting to delete all her/his Personal Data, complying with a request to be forgotten, will, of course, cause a permanent termination of the subscriber’s account and subscription.


How can I contact you in case of questions about my Personal Data?

You can contact me through our online contact form.


What shall I do if I want to delete or correct my personal data?

If you have requests GDPR related to your personal data, including a “request to be forgotten”, “rectification”, etc., please contact us via our online form. We will promptly review your request and respond to you.


What about my transaction and/or payment method information?

Be aware that none of the information about transactions and payment methods is on our end, and we do not have any data about your payment history. All that process is handled directly by our partner Epoch. Therefore, if you have any doubt, question or request about that, please contact directly our partner Epoch.

How does this Affiliate Program work?

Step 1: you create your affiliate account

Step 2: you login in your account, you go under “info” and take the affiliate link

Step 3: you post the affiliate link in your website, or email, or other communication methods, to bring traffic to my website

Step 4: a visitor clicks your affiliate link and lands in my website

Step 5: if the visitor purchases a subscription during that same session, this will be registered as a referral for you and you will receive a commission for that

You can check the status of your affiliate link in your affiliate account.


How can I track my results?

You can login in you Affiliate account and go in the section “statistic”; you can use it to have control and to monitor everything.


What is an affiliate link?

An affiliate link is a specific URL that contains the affiliate’s ID or username. In this specific case, you use the affiliate links to record the traffic that is sent to my website. When a visitor clicks on the affiliat link and goes to my website, you may receive a commission if that click leads to a purchase.


What is the commission rate?

You can find all the information in this affiliate section.


How do I get started?

It is very easy and it takes less than 1 minute! You can refer to my Affiliate page for more details.


Where can I read the Affiliate program Terms and Conditions?

You will find everything you need to know about the Affiliate program in my website’s Terms of Service.


How can I contact you in case of questions about my Affiliate account?

You can contact me through our online contact form.


How do I change my account information?

If you have requests to modify your account information, please go here or contact me via our online form. We will promptly review your request and respond to you.

Before using the below contact form, read carefully the above FAQ section or risk being ignored.

FAQ and Contact
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