Read the below FAQ before getting in touch with me!

Can I chat, call or become your real-life sub/slave?


I am NOT a professional Mistress and I am NOT here to entertain you. So, don’t even bother thinking that you can pay to chat, call, or meet me!

Firstly, joining my website otherwise you simply won’t exist to me. Secondly, read my Serve Me page. Then spoil me properly to get my attention. Only then, if I feel you really deserve it, I may consider interacting with you.

I am a female supremacist living a 24/7 FLR. For me, BDSM is a lifestyle and a serious thing. So, I am very selective about whom I interact with. Those are normally my devoted worshippers who joined my website and who truly show adoration and submission.

Do you like gifts and tributes?


No.

I am a self-fulfilled and independent alpha girl. When I need/want something I just get it. I don’t like to waste my time waiting for someone to do that for me.

You wanna tribute or gift me? Join my website or serve me virtually.

How can I impress you?


Start by becoming a loyal and recurring subscriber to my website who strongly desires and wants to please me.

In addition to that, spoiling, worshiping and serving me properly certainly doesn’t hurt.

Remember, I don’t judge people on their words, but instead on their actions. So don’t even bother writing me with long email on how you worship me and/or how you would be a perfect sub/slave…

Do you hate men?


Absolutely not!

As I mentioned on my website, I love men, above all when they are devoted subs and Female Supremacy is a well-rooted concept in their minds.

What are the rules to join your members' area?


All is explained in my Term of Service. Be aware that when you subscribe you confirm that:

– you are NOT a minor, and you are of legal age (18+ / 21+ for the U.S.) or older – ID verification will be asked for doubtful cases;

– you voluntarily enter the website and are aware of the kind content;

– you release and discharge the website owner and creators from any liability that may arise;

– you take your responsibility and do not blame or indict Mistress Kym of sexual & verbal harassment, psychological stress or any other action;

– my Website/service shall not be liable for any direct, indirect, incidental, special, or consequential damages of any kind whatsoever (including, without limitation, attorneys’ fees and lost profits or savings) in any way due to, resulting from, or arising in connection with this Website, including its content and any content accessed through this Website, regardless of any negligence.

Why you don't talk in your videos?


Because I think that such love and passion can’t really be expressed by words.

Words limit the viewer’s fantasy and creativity. They are a powerful tool but are often misused and limiting. So, I made the decision that acts and non-verbal language would actually be better for the ones watching my content.

Which devices can I use to see your members' area?


You can use any device you want!

My members area is fully responsive to smartphones, tablets, desktops and any other device (smart TV, console, etc).

Can I download the content?


Content cannot be downloaded.

But you will have unlimited super fast streaming from anywhere in the world (I use a top-notch service and technology for that) and have full access and unlimited viewing of all photos, galleries, stories, etc for the entire duration of your subscription.

You will be able to switch videos up to 7 different resolutions and up to 4K UHD but player normally adapt to the right one depending on your device and connection quality.

Will your visage be censured also in the Members’ area?


Yes.

As explained, I am not a professional Mistress, I am an amateur Femdom living a real Female Led Relationship (ie. that’s the REAL stuff).

For me, to be a Mistress is not a job, but a lifestyle. I live a “normal” life besides being a femdom on this website, therefore I care about my privacy as much as I care about yours.

I am sure you will consider this a respectful choice, if not, you are free to leave this website.

Are there any hidden costs?


No.

I value transparency as much as privacy, therefore my side you will not have bad surprises: what you see is what you pay.

I cannot correctly visualise the website due to a technical problem, can you support me?


Sure, briefly summarise your problem in a few but detailed words through the below form.

I have a comment, feedback or good/bad impression I want to share with you...


You can do so on my feedback page.

I couldn’t find the answer to my question(s) in any FAQ's section, what shall I do?


If you have any technical or billing questions, directly check on Epoch Support or Verotel Support pages. For other questions, you may contact my sub here below:

How can I recover my username and/or password?


If you have lost your password you can easily create a new one on the login page. Just hit “lost your password?” on the appearing screen.

If you don’t remember your username and/or your email get in touch with my sub.

If you have any matter related to billing, cards, etc, just get in touch with Epoch or Verotel and follow their instructions.

How can I modify my subscription?


You can easily modify your membership, changing it from a plan to another.

Once your current subscription expires, login again and select “join now”. At that stage, you will be able to pick a new plan.

Also, feel free to get in touch with Epoch support or Verotel support if you have questions regarding your billing. Get in touch with my sub for other questions related to plans, subscriptions, and switching plan.

I can't login, why?


First of all, don’t try to login with multiple usernames and passwords too many times because you will be automatically blocked!

Even if your subscription ended, you should be able to login normally, only you won’t be able to access my premium content.

So, if you can’t login, it is mostly because you are entering the wrong username and/or password. Be sure that you don’t have your Caps Lock activated. I suggest you to write your password in a text editor and then paste it into the field, so to be sure to have spelled it correctly.

If you still can’t login, just further read the instructions about how to restore your credentials.

Is my connection secure and private?


MistressKym.com commits to keeping your connection secure and safe, therefore all connections to our servers are 256 bit SSL encrypted. Our technical partners do the same.

Which name will appear on my Credit Card statement?


I care about your privacy and anonymity and so do my partners Epoch and Verotel.

Your billing will be discreet. Please contact Epoch Support or Verotel support to receive further information about this topic.

How secure is the billing process?


It’s extremely secure.

We cooperate with Epoch and Verotel, which among the best world adult merchant. We accept all major credit cards, debit cards, local payment methods (e.g. Sofort, iDeal, etc.), and alternative payment methods used worldwide, like PayPal. They are on the market since more than 20 years… there must be a reason why right?

How and when can I cancel my recurring billing?


You can do it ANYTIME and easily.

Login to your account and cancel through this form (make sure to follow the procedure till the end).

Keep in mind that when the billed period is over, you will not be able to access the premium content anymore. Despite that, your account will still be active in case you want to add a further subscription.

If you want to completely cancel your account and delete your personal data, login to your account and fill in the cancellation form, (make sure to cancel the subscription also with the merchants: Epoch and Verotel).

Then, you will be able to cancel your personal data directly from your profile in the member area

How can I delete my account and personal data?


When the billing period is over, you will have to login and go to your profile page. There you have the options to download and delete your data as per GDPR.

Once we receive the request and your billing period is over, we will delete your data and account as per the legal GDPR framework, regardless of where you come from (EU and non-EU citizens).

Refer to the GDPR FAQ section for more details.

Where can I find more information (or FAQ) about Epoch and Verotel?


Feel free to check Epoch and Verotel FAQ pages directly on their websites. There, you will find many other information and instructions.

Epoch FAQ

Verotel FAQ

Does your website and service comply with GDPR?


Yes, we comply with GDPR for processing any personal data. See more info in my GDPR highlights.

Which personal data does your website and service collect?


I anonymise most of the data I collect from you. Therefore, I am unable to track you precisely.

The first digits of your IP and your email address are the only sensitive data I collect about you. I store them in agreement with the GDPR and you can ask for that data  to be downloaded and/or deleted anytime you want from your member profile page.

The rest of your sensitive data (name, surname, card info, etc) are stored in my merchants’s servers, not on this website.

How do you use/process my personal data?


I collect and process some of your sensitive data (your anonymised IP address and your email) to be able to offer you my service and for analytics purposes only. Learn more on my Privacy Policy, Terms of Service and GDPR Addendum.

How long do you hold the personal data that you collect?


I explain it in my Privacy Policy, Terms of Service, and GDPR Addendum:

As long as you are my customer I reserve the right to keep all the data I need to fulfil my contractual obligation. Nothing more than that.

But, you can at any time access your data, ask me which data I have, download it and withdraw your consent for this data to sit on my servers.

You can do that easily from your my profile page. If you decide to cancel your subscription, you can ask for your data to be completely deleted. I will only keep financial records until I meet our legal obligations.

What happens if I request you to delete all my Data ("right to be forgotten")?


If you want me to delete your data after your billing period is over, I will take care of your request and do so within the legal timeframe that the GDPR allows for that.

However, if you want your data to be deleted before your billing period is over, you should understand the consequences of that.

Complying with such a request to be forgotten, will, of course, cause a permanent termination of your account and subscription.

How can I contact you in case of questions about my Personal Data?


You can contact me through my online contact form.

What shall I do if I want to delete or correct my personal data?


If you want to delete your personal data (username, password, email address and anonymised IP), you can do that directly from the member area.

If you have further questions GDPR-related, including a “request to be forgotten”, “rectification”, etc., contact me via my online form. I will promptly review your request and respond in a timely manner.

How do you deal with my purchasing transaction data and/or payment method information?


Be aware that none of the information about transactions and payment methods passes through my website. I do not process nor store any data related to payment methods, transactions, personal info, etc on my end.

All of that process is totally handled by our partners Epoch and Verotel. Therefore, if you have any doubt, question, or request about that, please get in touch directly with them.

How does your Affiliate Program work?


Step 1: you create your affiliate account

Step 2: you login in your account, you go under “info” and copy your affiliate link

Step 3: you post it your website, or email, or other communication methods, to bring traffic to my website

Step 4: when a visitor clicks your affiliate link, lands on my website and make a purchase (any subscription) (users are tracked up to 30 days from the click)

Step 5: it will be registered as a referral for you and you will receive a commission for that

You can check the status of your affiliate link in your affiliate account. Learn more here.

How can I track my results?


You can login in you Affiliate account and go to the “statistic” section; you can use it to have control and monitor every click, sale, payouts, etc.

What is an affiliate link?


An affiliate link is a specific URL that contains your affiliate’s ID or username.

I am gonna use this affiliate link to record the traffic that you will be sending to my website. When a visitor clicks on the affiliate link and goes to my website, you may receive a commission if that click leads to a purchase.

How much is the commission rate?


You can find all the information you need in the affiliate page.

Where can I read the Affiliate program Terms and Conditions?


You will find everything you need to know about my Affiliate program in my website’s Terms of Service.

How can I contact you in case of questions related to my Affiliate account?


You can contact me through my online contact form.

How do I change my account information?


If you have requests to modify your account information, go to your profile page or contact me via my online form.

I will promptly review your request and respond to you in a timely manner.

Get in touch for any doubt, comment or problem you may haveBut first read the above FAQ

Urgent matter or related to joining the website?